Policies And Guidelines Vision, Mission And Core Values

ITC'S Vision

Sustain ITC's position as one of India's most valuable corporations through world-class performance, creating growing value for the Indian economy and the Company's stakeholders.

ITC'S Mission

To enhance the wealth generating capability of the enterprise in a globalising environment, delivering superior and sustainable stakeholder value.

ITC'S Core Values

ITC's Core Values are aimed at developing a customer-focussed, high-performance organisation which creates values for all its stakeholders.

As professional managers, we are conscious that ITC has been given to us in 'trust' by all our stakeholders. We will actualise stakeholder value and interest on a long-term sustainable basis.

We are always customer-focussed and will deliver what the customer needs in terms of value, quality and satisfaction.

We are result oriented, setting high performance standards for ourselves as individuals and teams. We will simultaneously respect and value people and uphold humanness and human dignity. We acknowledge that every individual brings different perspectives and capabilities to the team and that a strong team is founded on a variety of perspectives.

We want individuals to dream, value differences, create and experiment in pursuit of opportunities and achieve leadership through teamwork.

We do what is right, do it well and win. We will strive for excellence in whatever we do.

We will constantly pursue newer and better processes, products, services and management practices.

We are aware of our responsibility to generate economic value for the Nation. In pursuit of our goals, we will make no compromise in complying with applicable laws and regulations at all levels.

Corporate Governance Policy

ITC defines Corporate Governance as a systemic process by which companies are directed and controlled to enhance their wealth-generating capacity. Since large corporations employ a vast quantum of societal resources, ITC believes that the governance process should ensure that these resources are utilised in a manner that meets stakeholders' aspirations and societal expectations. This belief is reflected in the Company's deep commitment to contribute to the 'Triple Bottom Line', namely, the development, nurture and regeneration of the nation's economic, social and environmental capital.

ITC's Corporate Governance structure, systems and processes are based on two core principles -

  • Management must have the executive freedom to drive the enterprise forward without undue restraints; and
  • This freedom of management should be exercised within a framework of effective accountability.

ITC believes that any meaningful policy on Corporate Governance must empower the executive management of the Company. At the same time, Governance must create a mechanism of checks and balances to ensure that the decision-making powers vested in the executive management are used with care and responsibility to meet stakeholders' aspirations and societal expectations.

From this definition and core principles of Corporate Governance emerge the cornerstones of ITC's governance philosophy, namely, trusteeship, transparency, empowerment & accountability, control and ethical corporate citizenship. ITC believes that the practice of each of these creates the right corporate culture that fulfills the true purpose of Corporate Governance.

The Policy Document that sets out the structure, policies and practices of governance is available on the Company's corporate website under the section 'Our Values'.

ITC Code of Conduct

The ITC Code of Conduct, as adopted by the Board of Directors, is applicable to Directors, senior management and employees of the Company. This Code is derived from three interlinked fundamental principles, viz. good corporate governance, good corporate citizenship and exemplary personal conduct. The Code covers ITC's commitment to sustainable development, concern for occupational health, safety and environment, a gender friendly workplace, transparency and auditability, legal compliance, and the philosophy of leading by personal example. The ITC Code of Conduct, as adopted by the Board of Directors, is applicable to Directors, senior management and employees of the Company. This Code is derived from three interlinked fundamental principles, viz. good corporate governance, good corporate citizenship and exemplary personal conduct. The Code covers ITC's commitment to sustainable development, concern for occupational health, safety and environment, a gender friendly workplace, transparency and auditability, legal compliance, and the philosophy of leading by personal example.ITC's code of conduct and the Whistleblower Policy are available on the Company's official website –

ITC's Sustainability Policies

Based on the structured stakeholder engagements during the year, the Sustainability and CSR Policies of the Company were revisited to enable prioritised consideration of the economic, environmental and social impacts that are important to the organisation as well as its stakeholders. These Board-approved policies listed below are now available on the Company's website –

  • Policy on Life-cycle Sustainability
  • Policy on Stakeholder Engagement
  • Policy on Responsible Advocacy
  • Policy on Product Responsibility Policy on Responsible Sourcing
  • Policy on Freedom of Association
  • Policy on Diversity and Equal Opportunity
  • Policy on Prohibition of Child Labour and Prevention of Forced Labour at the Workplace
  • Policy on Human Rights consideration of Stakeholders beyond the Workplace
  • Policy on Environment, Health & Safety

Corporate Social Responsibility (CSR) Policy


Recognizing that business enterprises are economic organs of society and draw on societal resources, it is ITC's belief that a company's performance must be measured by its Triple Bottom Line contribution to building economic, social and environmental capital towards enhancing societal sustainability. ITC believes that in the strategic context of business, enterprises possess, beyond mere financial resources, the transformational capacity to create game-changing development models by unleashing their power of entrepreneurial vitality, innovation and creativity. In line with this belief, ITC will continue crafting unique models to generate livelihoods and environmental capital. Such Corporate Social Responsibility ("CSR") projects are far more replicable, scalable and sustainable, with a significant multiplier impact on sustainable livelihood creation and environmental replenishment. These initiatives are independent of the normal conduct of ITC's business. Programmes, projects and activities (collectively "CSR Programmes") carried out in this regard are the subject matter of this Policy.


It is ITC's policy:
A. To direct ITC's CSR Programmes, inter alia, towards achieving one or more of the following - enhancing environmental and natural capital; supporting rural development; promoting education; promoting healthcare, providing sanitation and drinking water; creating livelihoods for people, especially those from disadvantaged sections of society, in rural and urban India; preserving and promoting traditional art and culture, and promoting sports

B. To develop the required capability and self-reliance of beneficiaries at the grass roots, especially of women, in the belief that these are prerequisites for social and economic development

C. To engage in affirmative action interventions such as skill building and vocational training, to enhance employability and generate livelihoods for persons from disadvantaged sections of society

D. To pursue CSR Programmes primarily in areas that fall within the economic vicinity of the Company's operations to enable close supervision and ensure maximum development impact

E. To carry out CSR Programmes in relevant local areas to fulfill commitments arising from requests by government / regulatory authorities and to earmark amounts of monies towards "Enterprise Social Responsibility (ESR)" activities and to spend such monies through ESR / CSR Cells of such administrative bodies of the government and/or directly by way of developmental works in the local areas around which the Company operates

F. To provide equal opportunities to beneficiaries of the Company's CSR Programmes as vendors or employees on merit

G. To promote sustainability in partnership with industry associations, like the Confederation of Indian Industry (CII) through the CII-ITC Centre of Excellence for Sustainable Development, in order to have a multiplier impact


To implement the Company's CSR Programmes through Company personnel or through external implementing agencies or through ITC Education Trust, ITC Rural Development Trust, ITC Sangeet Research Academy, ITC Bhadrachalam Education Trust, Tribeni Tissues Education Society (and other Trusts, Foundations and Section 8 companies that may be established by the Company from time to time). In such cases, the Company will specify the CSR Programmes which may be undertaken by those Trusts in accordance with their Objects and administrative and accounting processes laid down in the respective Trust Deeds / Memoranda and Articles of Association.


A. Every year, the CSR and Sustainability Committee will place for the Board's approval, a CSR Plan delineating the CSR Programmes to be carried out during the financial year and the specified budgets thereof. The Board will consider and approve the CSR Plan with any modification that may be deemed necessary

B. The Corporate Management Committee (CMC) will assign the task of implementation of the CSR Plan within specified budgets and timeframes to such persons or bodies as it may deem fit

C. The persons/bodies to which the implementation is assigned will carry out such CSR Programmes as determined by the CMC within the specified budgets and timeframes and report back to the CMC on the progress thereon at such frequency as the CMC may direct

D. The CMC shall review the implementation of the CSR Programmes once a quarter and issue necessary directions from time to time to ensure orderly and efficient execution of the CSR Programmes in accordance with this Policy

E. Once every six months the CMC will provide a status update to the CSR and Sustainability Committee on the progress of implementation of the approved CSR Programmes carried out during the six month period. It shall be the responsibility of the CSR and Sustainability Committee to review such reports and keep the Board apprised of the status of implementation of the same

F. At the end of every financial year, the CSR and Sustainability Committee will submit its report to the Board


CSR expenditure will include all expenditure, direct and indirect, incurred by the Company on CSR Programmes undertaken in accordance with the approved CSR Plan. Moreover, any surplus arising from any CSR Programmes shall be used for CSR. Accordingly, any income arising from CSR Programmes will be netted off from the CSR expenditure and such net amount will be reported as CSR expenditure.

ITC Food Products Policy

It is ITC's policy that its food products should provide nutritious, tasty, hygienic and convenient options to the consuming public.

ITC will offer food products across multiple categories, price points, delivery formats and segments as dictated by the needs of the consumer.

ITC's portfolio of food products will be continuously improved and modified to -

  • offer new products that meet the aspiration of the changing consumer
  • offer food products with affordable and appropriate nutrition
  • offer food products with micronutrient fortification
  • drive reduction of sodium, sugar and fat in Products
  • offer trans-fat free products
  • offer functional food products with focus on India specific metabolic disorders
  • follow a strict code for making product functional claims
  • follow the highest standards in follow responsible marketing and consumer communications practices
  • create and sustain R&D focus in development of new products and processes
  • follow the highest standards of hygiene and manufacturing practices in all delivery formats
  • collaborate with experts and institutions
  • ensure widespread accessibility to healthy products through appropriate pricing and wide distribution


As with all laws, ITC's Food products will adhere to all legal and regulatory requirements as prescribed from time to time.

  • To offer new products that meet the aspiration of the changing consumer.

    As the aspiration of the consumer changes, new products will be developed and launched to meet the taste, nutrition and convenience expectations of future consumers.
  • To offer products with affordable and appropriate nutrition.

    Recommendations of the National Institute of Nutrition (NIN), India, will be referred to, to assess nutritional appropriateness of ITC's food products. Efforts will be made to offer products with appropriate nutrient density for mass consumption, including catering to the needs of those sections of the society who are economically disadvantaged.
  • To offer products with micro-nutrient fortification.

    ITC's food products will be suitably fortified with micro-nutrients (iron, calcium, zinc, iodine, folic acid, other vitamins and minerals) wherever feasible. ITC's R&D will continue to carry out suitable research programmes to make fortified nutrients more biologically available and functional.
  • To drive reduction of sodium, sugar and fat in products

    ITC's R&D will endeavour to find solutions aimed at reducing fat, sugar and sodium ("FSS") in food products, without impacting the taste profile of the product. In addition to scientific solutions, ITC will also adopt the Adaptation Methodology to reduce these ingredients in a gradual manner. Guidelines will be made and tangible targets will be set for the new product development teams to reduce the above ingredients in the new products. ITC will endeavour to introduce such Reduced FSS products in the market by year 2013.
  • To offer Trans Fat Free Products

    To disclose added trans-fats, if any, in all food products. To work towards not using any hydrogenated oil in all food products by the year 2015.
  • To offer functional food products with focus on India-specific metabolic disorders

    ITC, with well-researched functional ingredients, will endeavour to make functional food products suitable for consumption by Indians who suffer from metabolic disorders. ITC will release such functional products to the consumer, only after fully understanding the mechanism of action of the functional ingredients at the molecular level. Integrative biology approaches will be employed to study these ingredients' efficacy.
  • To follow a strict code for making product functional claims

    ITC will conduct clinical trials in India by using Indian subjects to study the efficacy of its functional foods. Experts' opinion will be taken to design the clinical studies and suitable statistical methods will be employed to interpret the clinical study data. Indian Council of Medical Research (ICMR) guidelines will be referred to and followed in all clinical studies. Functional claims will be made only after statistical significance is observed.
  • To follow the highest standards in nutrition labelling and reporting

    ITC's packaged food products' labelling will be comprehensive with good clarity on the contents of all macro and micro-nutrients. The nutrient content will be compared with the NIN recommended Daily Value (DV) and the percentage in the product will be reported.
  • To follow responsible marketing and consumer communication practices

    Apart from complying with all local laws and regulations, advertisements of ITC's food products will also adhere to the ASCI Code. All product communication to the consumer will appropriately represent the products. Internal audits will be done on marketing practices and, if needed, corrective action will be taken. Efforts will be made to promote nutritious foods and educate the rural consumer in food hygiene.
  • To create and sustain R&D focus in development of new products and processes

    ITC's R&D organisation is structured to research exploratory subjects and applied research subjects. ITC's R&D infrastructure is of international standards, and has been certified with ISO 14001-2004 for EHS and ISO 17025 NABL for analytical processes. There are more than 100 scientists conducting R&D on several food related platforms. ITC will continuously strive to contemporise its R&D infrastructure to meet changing nutrition needs.
  • To follow the highest standards of hygiene and manufacturing practices in all delivery formats

    ITC Hotels R&D endeavours to practice GHP & GMP (Good Hygiene Practices & Good Manufacturing Practices) along with ISO 22000 food safety management system implementation with PAS 220 relevant applications. ITC hotels will stringently follow all applicable regulatory requirements, with particular focus on risk minimisation and elimination.
  • To collaborate with experts and institutions

    ITC believes in collaborating with outside experts to upgrade the knowledge of its personnel with a view to guiding the foods business in developing products with balanced nutrition and functional ingredients. ITC will continue to collaborate with national and international institutions for scientific research and specific projects. ITC believes in using an Open Innovation policy in developing its R&D for food products.
  • To ensure widespread accessibility of healthy products through pricing and distribution

    ITC will ensure the widest accessibility to its healthy food products through ensuring national geographic distribution across both urban and rural centres, using its FMCG distribution infrastructure and its e-choupal related rural distribution reach. ITC will also ensure accessibility across demographics through adopting a portfolio approach across all relevant price segments.
GHG Inventory: Quantification Methodologies

Emission factors provided in the IPCC Guideline for National Greenhouse Gas Inventories of 2006 were used to calculate GHG emissions from stationary combustion sources. Activity data (quantity of fuel consumed) is multiplied with the respective default energy factor or actual measured Net Calorific Value (NCVs) and emission factor to quantify the direct emission from stationary combustion sources.

The quantification of energy indirect GHG emission is based on activity data (Purchased Electricity in kWh) multiplied by emission factors specified in the 'CO2 Baseline Database for the Indian Power Sector User Guide', (version 9.0, January 2014) issued by Central Electricity Authority, Government of India.

The modes of transportation, used in ITC, for raw materials, finished goods & wastes, and sources for calculation of emission factors are as follows:

Road - Emission factors for trucks are calculated based on the Report by World Bank on Road Transport Service Efficiency Study (India) – 2005.

Rail - Emission factors are calculated based on the information available from the Indian Railways Annual report 2011-12, Indian Railways Statistics 2011-12.

Air/Ship - latest "Guidelines to DEFRA / DECC's GHG Conversion Factors for Company Reporting - Freight Transport 2011" developed by the Department of Energy and Climate Change (DECC) and the Department for Environment, Food and Rural Affairs (DEFRA), U.K.

GHG removals from plantations have been calculated based on the approved methodology used in ITC's UNFCCC registered CDM project '2241: Reforestation of severely degraded landmass in Khammam District of Andhra Pradesh, India under ITC Social Forestry Project.'

The quantification of GHG emissions from minor sources is based on a robust process of data collection at Unit/Division level and emission factors taken from recognised global sources, such as IPCC guidelines and assessment reports; GHG Protocol HFC Tool v1.0 developed by GHG Protocol initiative, WRI & WBCSD; Pulp and Paper Tool-2005; UNFCCC approved methodologies. The sources that have a minor contribution to ITC's overall GHG emissions are listed below:

  1. Air-conditioning
  2. Process Emissions
  3. Company owned vehicles
  4. SF6 release from power distribution system
  5. CO2 release from fire protection system
  6. Gas cutting/ welding
  7. Waste water treatment
  8. GHG emissions from composting of waste inside the unit premises
  9. GHG emissions from fertiliser application in forestry project
  10. Guest travel related to our Hotels business
  • Agricultural & Processed Foods Export Development Authority
  • All India Food Processors Association
  • All India Management Association
  • Andhra Chamber of Commerce
  • Asian Packaging Federation
  • Associated Chambers of Commerce & Industry
  • Associated Chambers of Commerce and Industry of Uttar Pradesh
  • Bangalore Chamber of Industry and Commerce
  • Bangalore Management Association
  • Bihar Chamber of Commerce
  • Bihar Industries Association
  • Bihar State Productivity Council
  • Bombay Chamber of Commerce and Industry
  • Bombay Management Association
  • Bureau of Indian Standards
  • Central Food Technology Research Institute
  • Central Institute of Plastics Engineering & Technology
  • Chemicals & Plastics Export Council of India
  • Coal Consumers Association
  • Cochin Chamber of Commerce & Industry
  • Coffee Board
  • Coffee Exporters Association
  • Confederation of Indian Industry
  • Ecotourism Society of India
  • Employers' Association of Northern India
  • Export Inspection Council of India
  • Federation of Andhra Pradesh Chambers of Commerce and Industry
  • Federation of Biscuits Manufacturers Association of India
  • Federation of Hotels & Restaurants Association of India
  • Federation of Indian Export Organisations
  • Federation of Indian Chambers of Commerce and Industry
  • Federation of Industries and Commerce of North Eastern Region
  • Federation of Jharkhand Chambers of Commerce & Industry
  • Federation of Karnataka Chambers of Commerce & Industry
  • Gujarat Chamber of Commerce & Industry
  • Guwahati Management Association
  • Hotel Association of India
  • International Market Assessment India Limited
  • Indian Association of Tour Operators
  • Indian Beauty and Hygiene Association
  • Indian Chamber of Commerce, Calcutta
  • Indian Chamber of Commerce and Industry, Coimbatore
  • Indian Coffee Trade Association
  • India Convention Promotion Bureau
  • Indian Green Building Council
  • Indian Institute of Packaging
  • Indian Merchants' Chamber
  • Indian Paper Manufacturers Association
  • Indian Printing Packaging and Allied Machinery Manufacturers Association
  • Indian Pulp & Paper Technical Association
  • Indian Tobacco Association
  • Indian Wind Power Association
  • Indo American Chamber of Commerce
  • Indo German Chamber of Commerce
  • Industrial Waste Management Association
  • Institute of Directors
  • International Chamber of Commerce
  • International Flexible Packaging Network
  • International Life Science Institute
  • International Packaging Group
  • Karnataka Planters Association
  • Leatherhead Food International, UK
  • Madras Chamber of Commerce & Industry
  • Madras Management Association
  • Madras Printers and Lithographers Association
  • Maharashtra Economic Development Council
  • Mahratta Chamber of Commerce, Industry & Agriculture
  • Marine Products Export Development Authority
  • Multi Commodity Exchange of India Limited
  • National Commodity & Derivatives Exchange Limited
  • National Council of Applied Economic Research
  • National Safety Council
  • Oil Technologists' Association of India
  • Pacific Asia Travel Association
  • Paper Film and Foil Converters Association
  • PHD Chamber of Commerce and Industry
  • Protein Food and Nutrition Development Association of India
  • Ranjangaon Industries Association
  • Retailers Association of India
  • Seafood Exporters Association of India
  • Society for Urban Regeneration of Gurgaon
  • Solvent Extractors Association of India
  • Soyabean Processors Association of India
  • Tamil Nadu Electricity Consumers Association
  • The All India Association of Industries
  • The Bengal Chamber of Commerce & Industry
  • The Central Organisation for Oil Industry and Trade
  • The Energy and Research Institute
  • The Food Safety and Standards Authority of India
  • The Indian Chamber of Commerce, Guntur
  • The Indian Society of Advertisers
  • The United Planters' Association of Southern India
  • The Utkal Chamber of Commerce & Industry
  • The Visakhapatnam Chamber of Commerce & Industry
  • Travel Agents Association of India
  • United States Tour Operators Association
  • US Food and Drug Administration
  • Western UP Chamber of Commerce & Industry
  • World Travel & Tourism Council India Initiative
  • World Wide Fund - Global Forest and Trade Network
  • World Business Council for Sustainable Development