ITC: Enduring Value


Launched in 1975, ITC Hotels, India's premier chain of luxury hotels, has become synonymous with Indian hospitality. ITC Hotels pioneered the concept of 'Responsible Luxury' in the hospitality industry, drawing on the strengths of ITC groups' exemplary sustainability practices. Responsible Luxury personifies an ethos that integrates world-class green practices with contemporary design elements to deliver the best of luxury in the greenest possible manner.

The Responsible Luxury commitment of ITC Hotels blends elements of nature to deliver a unique value proposition to guests, conscious of their responsibility to be planet positive. Today, these unique interventions have made ITC Hotels a trailblazer in green hoteliering with all its premium luxury hotels LEED (Leadership in Energy and Environmental Design) Platinum certified.

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With more than 100 hotels in over 70 destinations, ITC Hotels has set new standards of excellence in the hotel industry in Accommodation, Cuisine, Environment and Guest Safety.

ITC Hotels properties are classified under four distinct brands:

ITC Hotels has an exclusive tie-up with the 'Luxury Collection' for twelve of its hotels. ITC Hotels - Luxury Collection are super deluxe luxury hotels located at strategic business and leisure locations. The hotels which are part of this collection are: ITC Grand Bharat in Gurugram. ITC Grand Chola in Chennai, ITC Maurya in Delhi, ITC Maratha in Mumbai, ITC Sonar in Kolkata, ITC Grand Central in Mumbai, ITC Windsor & ITC Gardenia in Bengaluru, ITC Kakatiya in Hyderabad and ITC Mughal in Agra, ITC Rajputana in Jaipur and recently launched ITC Kohenur in Hyderabad and ITC Grand Goa Resort and Spa in Goa.

WelcomHotels offer five-star hospitality for the discerning business and leisure traveller. Currently there are 14 hotels under this brand namely, WelcomHotel Dwarka - New Delhi, WelcomHotel Bella Vista - Panchkula-Chandigarh, WelcomHotel Jodhpur - Jodhpur, WelcomHotel Rama International - Aurangabad, WelcomHotel Vadodara - Vadodara, WelcomHotel Grand Bay - Vishakhapatnam, WelcomHotel Khimsar Fort & Dunes - Rajasthan, WelcomHotel The Savoy - Mussoorie, WelcomHotel Kences Palm Beach - Mamallapuram-Chennai, WelcomHotel Coimbatore, WelcomHotel Bengaluru, WelcomHotel Chennai, WelcomHotel Pine N Peak and one Sheraton New Delhi Hotel - offer warm, comforting services to the global traveller and a chance to connect.

Fortune Hotels operates mid-market to upscale properties in the first-class, full-service business hotel segment all over India, in major metros, mini metros, state capitals and business towns, promising business and leisure travellers a wide choice of destinations and accommodation.

WelcomHeritage brings together a chain of palaces, forts, havelis and resorts that offer a unique experience. WelcomHeritage endeavours to preserve ancient royal homes and the historical Indian grandeur and opulence for the future Indian generations. WelcomHeritage provides a fine range of hotel services inside these architectural legacies present across India.

Branded Accommodation

ITC Hotels has set standards for excellence in the hotel industry by pioneering the concept of branded accommodation. The chain has developed four brands of accommodation 'ITC One', 'Towers', ‘Eva’ and the 'Executive Club' to differentiate between the needs of various travellers and provide the highest levels of service.

Branded Cuisine

ITC Hotels is one of the first to introduce branded cuisine WelcomCuisine - in India. The Bukhara and Peshawri restaurants give epicures the rugged, outdoor cuisine of the Northwest Frontier Province. Dakshin has brought together the highly evolved cuisines of the four southern states- Andhra Pradesh, Karnataka, Tamil Nadu and Kerala. Dum Pukht is a unique restaurant dedicated to a 200-year old culinary tradition of slow cooking food, in sealed deghs. The fragrance of the meal becomes an invitation befitting royalty. Today the connoisseur can savour these delicacies across the country. The sumptuous fare at K&K comprises a mouth-watering array of kebabs and a wide range of dishes from all over India. These dishes can be categorised as Quarmas, Qaliyas or Salans.

Rated high by food connoisseurs all over the world, ITC Hotels takes exceptional pride in showcasing its internationally renowned cuisine. West View brings a careful selection of western cuisine s from the remote France chateaux, grill houses on the East and West coasts of America, rosy kitchens of English manors, leisurely Mediterranean villas and bustling German marketplaces. The Pan Asian serves specialties from China, Thailand, Mongolia, Japan, Indonesia, Vietnam and Malaysia.

Kaya Kalp

Kaya Kalp SpaKaya Kalp (meaning rejuvenation of mind, body and soul in Sanskrit) spas are class apart for those who seek to combine luxury with an exclusive and enriching experience that uplifts the mind, body and soul. Kaya Kalp Spas offer indigenous and well-known therapies from across the world, to deliver a memorable spa experience. The Kaya Kalp Spa experience is available at all the ITC Luxury Collection Hotels.

ITC Green Centre

ITC Green Centre in Gurgaon, the headquarters of ITC's Hotels Business is the physical expression of this commitment to sustainability - Ecological, Social and Economic. This building is one of the world's largest green buildings with space of over 170,000 square feet. The ITC Green Centre which was earlier declared the largest LEED Platinum rated office space in the world in 2004, was re-certified in 2012 as the world’s highest rated green building with Platinum certification by the US Green Building Council.

'A monument to the future' : Hillary Clinton on ITC Green Centre
ITC Hotels - Empowering Differently-abled people

ITC Hotels has established that if provided with an opportunity to work and become self-sufficient, people who are differently-abled can significantly contribute to the workplace, families and the community. ITC Hotels has taken a positive step in this direction by employing people who are differently-abled across its hotels. ITC Hotels believes that everyone should be treated with sensitivity and empathy. The models it has created have been effective and have succeeded in sensitising other employees to the needs of those differently-abled. Keeping in mind their specific skills, many differently abled have been employed in diverse functions like housekeeping, teleworking, bakery and as musicians. Special badges for the visually impaired, whistles for hearing impaired employees to communicate in an emergency and sign language classes for the staff to communicate with them are just a few examples of how ITC Hotels has created an atmosphere of sensitivity and caring.

ITC Hotels has also published a booklet aimed at sharing experiences with the rest of the corporate world and laying down a step-by-step guide to demystify the perceived complexities around employing persons with disabilities.

Please click on the following link to download the booklet:

'ITC Hotels Disability Handbook for Industry Universal Design Guide A Guide for Creating Accessible Building Infrastructure for Persons with Disability

ITC Hotels' strategy of benchmarking against international standards has won its hotels many laurels.

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