ITC believes that an effective stakeholder engagement process is necessary for achieving its sustainability goal of inclusive growth. ITC accordingly anchors its stakeholder engagement on the principles of:
- Materiality - taking prioritised consideration of the economic, environmental and social impacts identified to be important to the organisation as well as its stakeholders ;
- Completeness - understanding the stakeholders' key concerns and expectations ;
- Responsiveness - responding coherently and speedily to such issues and concerns.